ARAMEX INTERNATIONAL COURIER (WINDIA RETAILS PVT LTD)

ARAMEX INTERNATIONAL COURIER (WINDIA RETAILS PVT LTD)

CORPORATE

Corporate Governance
At Aramex, corporate governance stands as a cornerstone of our operations, reflecting our unwavering commitment to upholding the highest standards of integrity, transparency, and accountability. As a company listed on the Dubai Financial Market, Aramex's governance standards adhere to the Securities and Commodities Authority (SCA) Chairman’s Decision No. (3/Chairman) of 2020 Concerning Approval of Joint Stock Companies Governance Guide, as amended.
Our leadership team, encompassing the Board of Directors and Management, is devoted to consistently cultivating and embedding best practices across all facets of our organization. This dedication ensures we meet the expectations of our stakeholders and fortify our reputation in the financial marketplace.
As we navigate the complexities of the global business environment, our governance practices focus on promoting inclusivity, diversity, and adaptability. We believe in fostering a shareholder base that is diverse and informed, offering investors from around the world an opportunity to be an integral part of Aramex's journey of excellence and sustainable growth.
By committing to these principles, Aramex aims not only to comply with regulations but to set a benchmark for corporate governance in the UAE and beyond.

Board of Directors
Aramex’s nine-member board of directors oversees the company’s corporate governance practices, implementing and ensuring adherence to its Charter and Corporate Governance Guidelines.
All the nine members are independent non-executive directors.
Our board works closely with the executive management to monitor and discuss strategic direction, corporate-wide issues, business performance, compliance with Aramex policies and procedures and applicable laws.

The following is a list of Aramex's board of directors:
. Captain Mohamed Juma Al Shamsi - Chairman
Benjamin Demoge - Vice Chairman
Iman Abdulghafoor Alqasim - Chairperson
Fahad Abdulqader Al Qassim - Director
Yves Delmas - Board Member
David Haglund - Board Member
Elaine Kerr - Board Member
Murtaza Hussain - Board Member
Gamal Anwar El Sadat - Board Member

Our Management Team
Meet our team of experienced and talented professionals who guide Aramex's strategic direction and manage the day-to-day business.

Othman Aljeda - Group Chief Executive Officer
Nicolas Sibuet - Chief Financial Officer
Mohammad Alkhas - Chief Operating Officer – Logistics
Alaa Saoudi - Chief Operating Officer – Express
Andy Van der Velde - Vice President - Oceania
Ayed Tadros - General Counsel
Russell McKay - Chief Risk and Compliance Officer
Mohammad Alhajji - Chief Audit Officer
Raji Hattar - Chief Sustainability Officer
Mike Rich - Chief Marketing Officer
Hussam Al-Baraqouni - Vice President – MENAT
Samer Marei - Vice President – GCC
Umar Butt - Vice President – Europe
Shannon Thompson - Vice President – The Americas
Samer Hajjar - Vice President – South Asia
Yousef Kamhawi - Vice President – North Asia
Tyron Coote - Vice President – Sub-Saharan Africa

Investors Services And Contacts
Aramex is committed to implementing and adhering to international best practices in investor relations. The Investor Relations Communications Policy serves as a guideline in how Aramex intends to keep its investment community – including shareholders, prospective investors, equity research analysts and ESG analysts – informed of important and material corporate developments.
Aramex encourages a two-way dialogue with its shareholders and investment community and welcomes feedback and suggestions from the market. Shareholders and investors may contact the IR department at any time, through the contact details provided on this page.

Compliance
As a member of the transportation and logistics community, Aramex fully complies with relevant industry regulations. These include stipulations outlined by local and international regulators so that we continue to operate at the highest standards of international best practice. We strive to ensure that the impact of our services on all stakeholders is consistently positive and in many cases we exceed local regulatory requirements.
Our compliance program strives to ensure that Aramex maintains a culture of respect, honesty and integrity. By providing a framework for managing compliance issues, the program helps ensure that each employee is able to recognize and avoid situations that might compromise Aramex’s integrity. The Program has the support of leadership, demonstrated by a reporting structure that gives the compliance function direct access to the management team and board of directors.
The program has been created to provide the support and tools necessary to fulfil expectations that every staff member acts with honesty and integrity while performing their work.
Aramex’s code of conduct sets forth our endeavour to build an organizational culture that guides our actions and decision-making in a way that is rooted in what is fair and ethical, and what promotes a dignified life for all people. Aramex’s code of conduct is the platform that paves the way for operating globally and interacts with our employees, agents, suppliers, customers and all our stakeholders, resulting in:.

-- Accountable,transparent,respectful,fair and professional business practices.
-- Reliability and integrity of financial and operational information.
-- Safeguarding of assets.
-- Compliance with laws, regulations, policies, procedures and contracts.
-- Healthy and sustainable growth of business.
-- Incorporation of compliance into the day-to- day operations in every aspect of the business(i.e. culture, people, communication, policies, procedures, governance and strategy).
-- Safe, equitable, secure, fair and healthy working conditions.

Moreover we have expounded the code of conduct into single policies to ease the embedment of compliance into the day-to- day work and enhance the internal learning process.

Reporting any known, suspected, or attempted violations of Aramex’s Code of Conduct, may anonymously be reported through the following methods:

(1) - Case Management System “Lighthouse”
(a) Select your language accordingly.
(b) Then, click the Submit key to start reporting your case.
(c) Please note that you will need to answer a few questions related to your allegation prior to reporting the allegations’ description.

(2) - Hotline “Toll-Free” Telephone as follow:
--- By calling one of the various external telephone numbers as below:
Region Country Telephone Number
GCC United Arab Emirates (UAE) 800-032-0692
Saudi Arabia (KSA) 800-850-1502
MENAT Jordan 06-429-6441
North Africa Egypt 150-169-2053
Sub Saharan Africa South Africa 080-098-2093
North America USA & Canada (English) 833-203-5713
USA & Canada (Spanish) 800-216-1288
Canada (French speaking) 855-725-0002

Overview

Since its founding in 1982, Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. It became a world leader in comprehensive transport and delivery solutions for business and consumers.
Headquartered in the UAE and listed on the Dubai Financial Market (DFM), Aramex is centrally located at the crossroads between East and West, which allows it to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally. Aramex is dedicated to transforming the face of trade, expanding its operations rapidly to better connect businesses and consumers worldwide.

Facts Sheet
Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally.
We are committed to continually enhancing our operations across the region while pursuing opportunities for business growth in emerging markets abroad. This approach is core to the sustainable development of our business and commitment to facilitating wider, global trade in an ever-changing world.

About Our Integrated Report
It is our pleasure to share with you, our stakeholders, our integrated sustainability report.
This is our 13th integrated report and the 17th year in which we report on our sustainability and corporate activities. The report is the culmination of rigorous monitoring and evaluation of our activities across the entirety of our operations, business units, and sustainability efforts. In line with our vision, we embed integrated thinking into our operations, management, and decision-making across all levels, including our reporting. As such, we aim to create and preserve value while working towards our mission.
This report covers our financials, operational, and ESG (Environmental, Social, and Governance) activities and progress, along with our Green House Gas (GHG) emissions footprint for 2022 from January 1st to December 31st, it follows our 2021 report .

Delivering Good
“Delivering Good” is our commitment to promoting sustainability and helping communities grow. Our sustainability efforts touch on the three key themes of Education and Youth Empowerment, Entrepreneurship and Environment to support and drive our wider corporate activism strategy. These have been incorporated into the daily running of our business and are critical to upholding and executing our sustainability strategy successfully. Through our many programs and projects, we are driven by the mission to deliver a better future to the communities in the markets where we work. We have sustainability projects in 97% of our global operations.

Supporting Entrepreneurs
We recognize the important role entrepreneurship plays in socioeconomic development. Our entrepreneurial roots allow us to understand the unique challenges that startups and small businesses might encounter on their path to growth and success, which is why we continue to focus on entrepreneurship as part of our business and corporate activism strategy.
At Aramex, we offer a range of training and development initiatives targeted at helping entrepreneurs gain the skills necessary to run a sustainable business.