Airtel Fiber Coimbatore

Knowledge level of the product and services needs improve

Very bad customer Service

Service is too good,then our caring very well,thank u so much

A pathetic worst customer service. No information are properly conveyed. Not picking up the phone also. I thought that this airtel service will be good. Now thinking even Jio, Bsnl also doing a great service. Not a cost effective it's being a morning threat of airtel. The charges are more higher compared to other networks. Nowadays I don't suggest airtel. Had a worst customer experience in ganapathy airtel office.

Located in ganapathy.. there is no car parking space and short road.. so plan it accordingly.. good customer service..

Very very bad and worst service I never had like this service ever .....for emergency their not picking call

This is the only AirTel showroom available in the ganapathy area. All of the sudden my SIM card stopped responding and I had to visit this showroom to rectify the problem. AirTel staff said due to heat SIM would’ve failed to work and he gave me new SIM card charged 50/-RS. I am guessing AirTel intentionally failing SIM card for some reason so that we will buy new one. At least they could have warned me about this before a week. My work depends on mobile & sim, due to this issue I faced multiple problems. I took Adhar xerox but they are asking for original document to replace the SIM card. I made second visit and got the SIM replaced. After 4 hours SIM started working but no incoming or outgoing messages for one full day for customer security. Showroom is well maintained and staffs are helpful, they can’t help you when it comes to AirTel rules. Car parking is very difficult only two wheelers parking available at your own risk.

Good Response from Customer care executives.

They'll attend the queries and respond once reported and followed up in person... it's better to visit coz they don't stay available for phone calls.

This is the closest Airtel store available near my home. They helped with lists of broadband plans, make sure you choose what plan you 'need' instead what plan they 'suggest' so that if you need to upgrade in future you can do that anytime. I have requested for a fibre connection. They have sent installation service member on the same day. Unfortunately I was not available at that time so I rescheduled for next day. They came next day and helped with connection. Also they made callback few times for feedback after the installation which I felt as good customer service. It was great experience for me.